What business is SmartWorker In? SmartWorker is a recruitment and contractor management company for hi-tech and resources companies. It specialises in professional staff in the following fields: ICT Executive Management ICT Sales & Marketing Business Analyst Project Management System Implementation Specialists Business Consultant Functional Consultant Product Consultant Technical Consultant Software Developer Web, Internet & eBusiness Data Management & Business Intelligence ICT Operations & Service Delivery Computer Engineering & Systems Administration

Where does SmartWorker Operate? SmartWorker is based in Queensland with its corporate office at Waterfront Place in the Brisbane Central Business District. Eighty percent of SmartWorker’s business is Queensland based . The other twenty percent is recruiting specialist staff for implementation, consulting and project work in the resources sector which could be happening anywhere in Australia, and occasionally overseas.

How does SmartWorker provide value? SmartWorker’s market strategy is to provide superior performance levels in its services as the way to differentiate itself in the market. SmartWorker focuses on four key areas of benefit and value to achieve superior performance levels. Value – Maintaining competitive fees, creating innovative recruitment solutions to match the client's need and hitting targets for quality, timing and budget.  Relationship – SmartWorker provides personal service that is delivered professionally. It operates with a high level of customer focus to ensure it is meeting the real needs. It has flexibility in its business processes to be able to provide nimble services. SmartWorker is building a reputation as the “go to” company for ICT professionals. Leverage – included in the services is providing market information on trends and best practice in the Queensland ICT market. SmartWorker is an active participant in many ICT and related associations in Queensland; AIIA, ACS, ITCRA, RCSA, Queensland Resources Council, GCITF and AIPM. This professional network keeps SmartWorker staff well attuned to the very latest happening in the local market. Reliability – Follow-up and responsiveness are a priority. They are constantly monitored using internal systems to ensure clients are always provided with a reliable service. Integrity and confidentiality are assured to all clients. Our post-sales support is  available to clients on a twenty-four/seven basis for their peace of mind.

Who Started SmartWorker? The company’s founder and Managing Director is Mr. John Cooling. He is a seasoned ICT executive experienced in sales, operations and support functions for ICT companies and ICT related business functions. His experience covers software development and implementation, business-technology consulting, ICT strategy and architecture and extensive project management experience at project director level. His clients have been from hi-tech, mining, utilities, and transport industries as well as many state and federal government agencies. Mr Cooling has held senior roles as vice president, director and general manager, at Australia's largest software company, Queensland's largest outsourcing company and boutique consulting companies. Mr Cooling is a very active in the Queensland ICT business community and is regularly requested to participate in workshops and events run by state government, ICT industry associations, Project Management associations and mining industry associations.

What are SmartWorker's professional associations? Professional associations covering Smartworker's business fields provide market information and code of conduct guidance as well as networking opportunities. SmartWorker is a member of these professional associations.